Product Management Day 57: Responsibility

If the development of another product (1) causes something to break in yours because of the way your product was built ages ago, (2) causes users a lot of pain and they blame you for it, what do you do?

You can’t just blame the last person, because admit it, you wouldn’t have foreseen it too. And also its an excuse to shift blame and relinquish some responsibility.

My attempt – accept it was an oversight, apologize, explain, learn something new to anticipate, and press on to make it better. It’s your baby now.

I jumped from Product Marketing to Product Management at Zalora recently. These posts represent a journal of my learnings and reflections. Feel free to connect on Twitter @wasabigeek.

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